FAQ

How does Riiu work?

We have hand selected stylists that shop in store to bring you the best deals by leveraging the power of video.

What is live shopping?

Live shopping takes place in store, in real time when our stylists are attending exclusive events, promotions, and warehouse deals. They will be posting items available for purchase via our website and Instagram.

Why should i join the waitlist?

Join our waitlist to be notified when we are out live shopping. Gain early access to deals and exclusive stock.

How long are items available for?

Items sell out quickly so make sure to get your item once it goes LIVE on our website.

How do i know a live event is coming up?

Check out our homepage to find upcoming events and to sign up for our waitlist for future notifications.

Can i still have access to the products anytime after the live?

You can shop the products on this website after the live for limited time only. Feel free to message us with any questions and we can help you while we're shopping.

What payment methods do you accept?

We accept Visa, Apple Pay, Discover, and MasterCard.

What happens after I make my order?

Once you've placed your order, our stylist will pick, pack, and inspect your order in store and ship it to you within 2 business days.

Can I exchange or return my item?

All items are final sale. No exchange or refund.

Are the items brand new or pre-owned?

All items are brand new with tags and purchased directly from the retail store.

How do I know the products are authentic?

All products are purchased directly from the retail store. Check out our Instagram and product videos as we are shopping in store.

What are the shipping options?

  • Riiu next day local delivery is only available for customers shipping inside of the Los Angeles Metropolitan area. This method is not available yet for other cities other than LA.
  • USPS domestically.

Do you ship internationally?

At this time we ship only within the US. Please contact us to let us know which country you would like to see us in.